Shipping policy
SHIPPING & DELIVERY POLICY Welcome to My Daily Essentials. We are committed to delivering your order safely, reliably, and as quickly as possible across the United Kingdom. Please read our shipping terms below to understand how your parcel will be processed and delivered. 1. ORDER PROCESSING & DISPATCH - All orders are processed and prepared for dispatch within 1 to 2 working days (excluding weekends and UK public holidays). - Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and tracking link. 2. UK DELIVERY METHODS & ESTIMATED TIMES We offer two delivery options at checkout for all UK mainland destinations: - Standard Delivery • Estimated Delivery Time: 8 to 12 working days • Processing Time: 1–2 working days - Express Delivery • Estimated Delivery Time: 5 to 8 working days • Processing Time: 1 working day Please Note: Delivery times are estimates and start from the date of dispatch, not the date the order was placed. While we do our absolute best to meet these timeframes, occasional delays may occur due to local courier volume, severe weather, or UK peak shopping periods. 3. PARCEL TRACKING Every order placed with My Daily Essentials includes full end-to-end tracking. Once your order has dispatched, please allow 24 to 48 hours for the tracking status to update on the system. You can track your parcel anytime using the link provided in your confirmation email. 4. DELAYS & MISSING PARCELS If your parcel has not arrived within the estimated timeframe, please check your tracking link first, as it provides the most up-to-date status. If your delivery is more than 3 working days overdue past the maximum estimated window (e.g., more than 15 working days for Standard or 11 working days for Express), please contact our customer care team at supportmydailyessentials@gmail.com, and we will investigate and resolve the issue immediately. 5. INCORRECT SHIPPING ADDRESS Please ensure your delivery address and postcode are complete and accurate before submitting your order. My Daily Essentials is not responsible for parcels that cannot be delivered due to incorrect or incomplete address information provided by the customer. If you notice an error in your delivery address, please email us within 2 hours of placing your order so we can update it before dispatch. 6. CONTACT US If you have any questions or concerns regarding the delivery of your order, please reach out to our customer care team: Email: supportmydailyessentials@gmail.com Customer Care Hours: Monday – Friday, 9:00 am – 5:00 pm (GMT) Website: https://mydailyessentials.co.uk