Refund policy

At My Daily Essentials, we want you to be completely satisfied with your purchase. That is why we offer a 30-day return policy, giving you 30 days after receiving your item to request a return. UK Statutory Rights This policy does not affect your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. You have the right to cancel your order within 14 days of receiving your goods for any reason, plus an additional 16 days offered by our extended 30-day policy. Eligibility for Returns To be eligible for a return, your item must be: - In the same condition that you received it. - Unworn, unused, with original tags intact. - In its original packaging. - Accompanied by the receipt or proof of purchase. How to Start a Return 1. Contact our customer care team at supportmydailyessentials@gmail.com with your order number and the reason for the return. 2. If your return is accepted, our team will provide you with the correct return shipping address and instructions on how to send your package. 3. Items sent back to us without prior authorization will not be accepted. Return Shipping Costs - Defective, Damaged, or Incorrect Items: If the product is faulty or we sent the wrong item, we will provide a prepaid return shipping label or fully refund your return shipping costs. - Change of Mind / Standard Returns: If you are returning an item because you changed your mind, you will be responsible for paying the return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items. Damages and Issues Please inspect your order upon arrival and contact us immediately (within 48 hours of delivery) if the item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and make it right promptly. Non-Returnable Items For health, safety, and hygiene reasons, certain types of items cannot be returned: - Perishable goods or food items. - Personalised or custom-made products (such as custom pet tags). - Personal care goods (hygiene products, beauty goods). - Gift cards. Exchanges The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original payment method (Credit Card or PayPal) within 5 to 10 business days. Please note that your bank or card issuer may take additional time to post the credit to your account. If more than 15 business days have passed since your refund approval and you have not received it, please contact us at supportmydailyessentials@gmail.com.